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17th Distance Library Services Conference: Contributed Papers


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Conference Begins
April 20, 2016

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Contributed Papers

10-Second Demos: Boiling Asynchronous Online Instruction Down to the Essentials with GIF Graphics (resource guide)
Karla Aleman, Morehead State University
Toccara Porter, M.L.I.S, Kent State University, 2007

Bring some fun and liven up your online instruction with animated GIF graphics! GIFs turn static images into visually dynamic instructional content, allowing libraries to combine the advantages of a demo video and the simplicity of a screenshot into one medium. Come to this session to explore best practices, browse recommended GIF makers, and learn more about effective ways to incorporate this easy-to-use technology into online and face-to-face instruction.

Audience: New to the topic
Track: Emerging Technologies
Tags: instruction, accessibility, getting started

Active Learning with Interactive Videos: Creating Student-Guided Learning Materials
Ariana Baker, Coastal Carolina University

Do your videos resemble lectures rather than conversations? Would you like to make videos that promote student participation? If so, come to this session to learn about some of the tips and tools that will enable you to incorporate text, graphics and quizzes to make your videos interactive. Identify the pros and cons of each tool, including ease of use, assessment capabilities, and cost, and watch short demonstrations to learn how each tool can be utilized to actively engage your students.

Audience: Some experience in the topic
Track: Teaching & Learning
Tags: multimedia development, instruction

Active Learning Works! Until It Doesn’t: Measuring the Effectiveness of Activity-Based Learning Exercises on Information Anxiety
Rebecca Halpern, University of Southern California

Are you nervous about incorporating activity-based learning exercises in your online classroom? Do your students suffer from a similar nervousness towards research, called information anxiety? This presentation will share the results of an experimental study that explored the impact of activity-based learning exercises on information anxiety for online students.

Audience: New to the topic
Track: Teaching & Learning
Tags: instruction, instructional design, student success, value/impact

Advisors, Faculty, and Librarians: Collaborating for Student Success
Ashley Guy, Lisa Eimer
Rasmussen College

How can librarians establish relationships on campus to ensure online students are receiving information about library services This paper will discuss steps our institution has taken to help educate faculty and advisors on library resources and to collaborate with them to ensure student success. We will review a collaborative experience between an advisor and librarian and their strategies, challenges, and successes of offering distance library services to support students. 

Audience: New to the topic
Track: Teaching & Learning
Tags: collaboration, information literacy, organizational change, student success

Applying Cognitive Load Theory Principles to Library Instructional Guidance
Kathleen Pickens, Cincinnati State

Librarians love sharing. And, sometimes, we love it a little too much for our online instructional materials to be effective. This session will demonstrate how to apply Cognitive Load Theory to the instructional design process to help constrain “information overload” and retain students’ attention. By reducing text quantity, organizing content into meaningful chunks, utilizing task-based navigation, and employing multimedia for reinforcement, librarians can successfully design content that keeps the learner focused. In this interactive session, learn how to avoid traps like adding just one more resource, over-defining concepts, or creating video tutorials that are too comprehensive to suit students’ needs.

Audience: Some experience in the topic
Track: Teaching & Learning
Tags: instructional design, accessibility, student success, user experience

Behold the Power of the Donut: A Successful Case Study of DE Library, Departmental, Faculty & Student Collaborations
Kelly C. McCallister, Mollie Peuler
Appalachian State University

Destroy the stereotype of the library as a book depository and turn it into a communal and vital space! Learn how librarians at a large, private, predominantly online, university broke all the rules and changed their status from the worst department on campus to one of the top three in less than four years. Ideas for marketing, designing successful collaborations with students both online and on campus, faculty, and institutional departments, and gain a reputation for being successful and efficient with virtually no budget or staff will be shared.

Audience: Some experience in the topic
Track: Marketing
Tags: collaboration, campus-wide initiatives, innovation, outreach/engagement

Building a Path to College Success: Advocacy, Discovery and OER Adoption in Emerging Educational Models
Kristin M. Woodward, University of Wisconsin Milwaukee

In this case study we will examine the role of the library in OER through the Megan Oakleaf/ACRL lens of Library Value. While librarians in our organization have traditionally not played a role in textbook adoptions, the campus academic goal to increase online, blended and competency based models is a strategic direction that intersects with the library’s strategic vision to increase its contribution to online learning.  Further we will describe the process of building a partnership around OER with campus Center for Excellence in Teaching and Learning and articulating the impact of our combined services on both faculty adoption of OER and student success.

Audience: New to the topic
Track: Teaching & Learning
Tags: value/impact, campus-wide initiatives

Building an Online Curriculum Based on OERs: The Library’s Role
Robert Miller, Lindley Homol
University of Maryland University College

In a bid to save their students the cost of expensive print textbooks, universities are beginning to embrace open educational resources (OERs). Not sure what OERs are, or where to find them? Join us for a discussion of the textbook-replacement project currently underway at our university. Learn how librarians can collaborate with faculty and learning designers to re-shape curricula around OERs, while still achieving learning objectives. We will discuss common concerns and lessons learned from this ongoing project, including navigating copyright and licensing, using subscription library content, handling librarians’ changing workloads, and embedding resources in the online classroom. 

Audience: New to the topic
Track: Teaching & Learning
Tags: instructional design, collaboration, electronic resources, intellectual property & copyright

Building Brand Love and Gaining the Advocacy You Crave by Communicating Your Library's Value
Amanda B. Albert, St. Louis University

Five years ago ACRL published The Value of Academic Libraries report (Oakleaf, 2010), spurring academic libraries to action concerning assessment. Communicating library value is especially important when reaching distance learning populations outside the walls of the library. This paper discusses one distance learning librarian’s experience building campus partnerships, assessing library services, and using data to build advocacy for the library within the distance learning community. Join this presentation for strategies to start a library value conversation with your distance stakeholders. Learn how to stop marketing and start a conversation with the stakeholder, ensuring long–lasting brand love for the library.

Audience: New to the topic
Track: Marketing
Tags: value/impact, collaboration, outreach/engagement

Card Sorting in an Online Environment: Key to Involving Online-Only Student Population in Usability Testing of an Academic Library Web Site?
Emily Paladino, Jacqueline Klentzin, Chloe Mills
Robert Morris University

Does your library do web site usability testing or are you planning to in the future? Would you like to find a successful way to obtain usability feedback from online students? Learn more about how one academic library engaged their online students in a web-based open card sorting activity & how your library can do so, too.

Audience: New to the topic
Track: Assessment
Tags: user experience, outreach/engagement

A Case of TMI (Too Much Information): Improving the Usability of a Library’s Website Through the Implementation of an A-Z Database List (LibGuides 2) and LibAnswers
Christine Tobias, Michigan State University

The Michigan State University (MSU) Libraries’ website has a case of TMI: too much information organized by librarians for librarians. Finding relevant information about various service points, such as the 24/7 Distance Learning Support Line, and access points to valuable resources was often cumbersome, and with the limited time and staffing available in Web Services, it was impractical to embark on a comprehensive website redesign. Instead, the implementation of two systems, the A- Z Database List in LibGuides 2 and LibAnswers, served as a means for addressing the TMI issue and improving the usability of the MSU Libraries’ website.

Audience: Some experience in the topic
Track: Administration & Management
Tags: user experience, electronic resources, getting started, reference

Closing the Distance: Bringing a Personal Librarian Program to Online Learners
Amanda Ziegler, University of West Florida

Do you ever lament the lack of personal touch with your online students? Searching for a way to close the gap between the one-on-one attention in-person students receive face to face when they come in to the library and the cold divide distance students report feeling? Find out the tips and tricks learned from implementing a personal librarian program for online learners- providing concierge style library assistance to online learners and helping them navigate the rapids of distance education. Join us to explore ideas for making students feel connected to the library, increasing student success and building campus collaborations.

Audience: New to the topic
Track: Teaching & Learning
Tags: outreach/engagement, information literacy, student success, value/impact

Collaborative Metaliteracy: Putting the New Information Literacy Framework into (Digital) Practice
Beate Gersch, Wendy Lampner, Dudley Turner
University of Akron

Find out how the new ACRL information literacy framework provides the ideal gateway for collaboration between a subject librarian, a communication professor, and an instructional designer as they work through the challenges of engaging students on a behavioral, affective, cognitive and metacognitive level to hone their oral communication skills…online! Learn how the ACRL framework aligns with the TPACK (Technological Pedagogical Content Knowledge) framework developed by Koehler, Mishra, and Cain to support information literacy learning outcomes in an online environment. Consider our “lessons learned” from bringing these two frameworks together in a practical application for distance library services.

Audience: Some experience in the topic
Track: Teaching & Learning
Tags: information literacy, instruction, instructional design, learning management systems

Collecting and Applying Usability Data from Distance Learners
Brandon West, State University of New York at Geneseo
Emily Mitchell, State University of New York at Oswego

When you are a subject expert, it is difficult to remember what it is like to be at the bottom of the learning curve. Even worse when you spend most days in the library and are trying to understand how to reach students who will never set foot in your building! Instead of making assumptions about distance students and their learning needs, why not authentically assess where they are starting from? This session will delve into how one library is collecting usability data and applying it to instruction and the website--benefiting all students, both on and off campus.

Audience: Some experience in the topic
Track: Assessment
Tags: user experience, getting started, instruction, trends & forecasting

Creating a Community of Inquiry in Online Library Instruction
Marcia Rapchak, Duquesne University

How do you make distance learning feel less distanced? What strategies can you employ to create a sense of community and engagement for online students? This session will provide you with research-based practices from the Community of Inquiry model to create an effective learning community online. Increase student learning and engagement through these strategies! 

Audience: Some experience in the topic
Track: Teaching & Learning
Tags: instruction, instructional design, student success, user experience

Distance Librarians and OERs: Cultivating a Community of Practice to be More Effective Advocates
Brenda Smith, Thompson Rivers University

Do you want to become more involved with Open Educational Resources (OERs), but feel overwhelmed and unsure of where to start? As scholarly and educational publications’ costs skyrocket, OERs are becoming an important way to provide content and enhance the teaching/learning experience. Librarians have a key role to play in developing, advocating, and managing OERs. But how do you add more responsibilities to your workload? One solution is to join forces. This session will review how a grassroots group of academic librarians have come together to share ideas and develop authoritative and sustainable resources about OERs for librarians to use. 

Audience: New to the topic
Track: Teaching & Learning
Tags: advocacy, collaboration, electronic resources, getting started

Don't Get Left Behind: Moving Library Instruction Online
Christina Hillman, Katie Sabourin
St. John Fisher College

Are library resources and support services being left behind when courses move online? Through a collaboration between the Online Program Librarian and Educational Technologist at one small, private institution, faculty now have the chance not only to hear about library services, but also interact and learn from the librarian in the same ways their students will interact and learn in the course management system. By introducing a library module into a pre-existing training course faculty take prior to launching online courses, this collaboration has been able to highlight how librarians are ready to move library instruction online.

Audience: Some experience in the topic
Track: Teaching & Learning
Tags: instructional design, collaboration, value/impact

Don't Stop Believing: Mapping Distance Learners' Research Journeys
Maria Brahme, Lizette Gabriel, Paul Stenis
Pepperdine University

Librarians used the journey mapping approach to collect information about graduate distance students' behaviors when looking for journal articles. In addition to providing data about students' information literacy skills, this method allows researchers to learn about patrons' emotional experiences during the research process. Journey mapping research, historically used in retail and customer service, has previously been applied in libraries to examine patron behavior in the physical library. LibGuides software allowed adaptation to the virtual environment. A choice student comment about the research process included “bummed but determined.” 

Audience: New to the topic
Track: Assessment
Tags: user experience, accessibility, information literacy, student success

Embracing Change: Adapting and Evolving Your Distance Learning Library Services to Meet the New ACRL Distance Learning Library Services Standards (handout)
Brad Marcum, Eastern Kentucky University

To keep up with the burgeoning growth and variety of Distance Learning, ACRL has re-examined and re-imagined the Distance Learning Standards. In this interactive presentation, the presenter will compare and discuss both the old and new ACRL standards for Distance Learning Library Services and give an in-depth comparison and analysis of the update and forecast the impact the changes will have for academic libraries. Practical advice on how to update participant’s library distance learning library services to meet the new standards will be offered, and participants are encouraged to bring their own experiences and questions to the discussion.

Audience: Some experience in the topic
Track: Administration & Management
Tags: trends & forecasting, organizational change

Evaluating Best Practices for Video Tutorials: A Case Study
Thomas Weeks, Jennifer Putnam
Georgia Regents University

Are best practices really always BEST? The authors discuss the best practices of online tutorial creation and how not all best practices fit every situation. Both best practices and their practical application will be discussed.

Audience: Some experience in the topic
Track: Teaching & Learning
Tags: instruction, information literacy, instructional design

Evolution or Integration: What Is the Current State of Library Services for Distance Learners?
Michele D. Behr, Julie L. Hayward
Western Michigan University

Are services that were once intended to be exclusively available to the distance learning population now typically available for all users in a university community? We will gather data from a sample of academic libraries randomly selected from the Carnegie Classifications of Institutions of Higher Education. This project analyzes websites to determine whether these libraries offer distinct library services such as delivery of materials, instruction, reference, web pages, online help or dedicated library personnel for off-campus users and whether there is any differentiation between services for the off-campus population versus on-campus users. 

Audience: Experienced in the topic
Track: Administration & Management
Tags: trends & forecasting, organizational change, user experience, value/impact

Finding the Balance in Online Library Instruction: Sustainable and Personal
Rachel Mulvihill, Carrie Moran
University of Central Florida

Don’t have enough librarians to be embedded in all of your colleges’ online courses? Don’t want to set your students adrift in an online tutorial with no librarian in sight? Join us as we strive to find the balance between impersonal online tutorials and time-intensive embedded librarianship. We’ll look at the pros and cons of each model employed at our growing university, and help you identify the best of both worlds to implement sustainably at yours.

Audience: Some experience in the topic
Track: Teaching & Learning
Tags: instruction, information literacy, instructional design, multimedia development

Flipping Out Over Online Library Instruction: A Case Study in Faculty-Librarian Collaboration
Sandra Lee Hawes, Jane Adamson, PhD
Saint Leo University

Join us as we flip out over our case study that shines a light on both the flipped classroom paradigm and exemplifies successful faculty-librarian collaboration. We are two faculty members who leveraged an existing collegial relationship into a productive partnership to create a multi-faceted flipped-classroom module. The module, developed over the course of two years, was designed to address reported student difficulty using the online library for graduate research. A library guide will be provided to all attendees along with a link to the instructional materials that were developed for this course.

Audience: Some experience in the topic
Track: Teaching & Learning
Tags: instructional design, collaboration

From Assessment to Implementation: Using Qualitative Interviews to Inform Distance Learning Services
Lindsey Wharton, Florida State University

While broad assessment projects are often used to steer library strategic planning initiatives, this article will present the multifaceted benefits of qualitative interviews with distance learning constituents as a framework for developing a focused vision and targeted services. This paper will describe the planning and execution of interviews by the new Extended Campus and Distance Services Librarian used to build a foundation for future library resources and services to serve off-campus users. The benefits of this analysis will be described, as well as how this particular project strengthened the beginnings of a distance learning unit at Florida State University.

Audience: Some experience in the topic
Track: Assessment
Tags: getting started, user experience, value/impact

Globetrotting Students and Faculty: Adapting Library Instruction to Global Sites
Eimmy Solis, Daniel Perkins
New York University

As e-resources become more ubiquitous and the technologies available to access them become more sophisticated, libraries can reach out to users who are far afield. However, this same distance means that some users never even set foot in our physical libraries. Librarians must be on the lookout for new ways to reach out to digital library users, whether they are in the next county or across an ocean. Join us as we explore how to assess online use of library resources, do outreach to faculty, and provide tailored online library instruction to students in distinct global study abroad sites.

Audience: Some experience in the topic
Track: Teaching & Learning
Tags: instructional design, campus-wide initiatives, information literacy, outreach/engagement

Going Where They Are: Intentionally Embedding Librarians in Courses and Measuring the Impact on Student Learning
Terri Pedersen Summey, Cynthia Akers Kane
Emporia State University

The concept of embedded librarians is a way for academic librarians to be intentionally and strategically inserted in the learning and teaching process through a variety of initiatives. In a mid-size university, in order to better address the research and curricular needs of students and faculty members, librarians became more intentional about embedding themselves in academic departments and online courses. To assess the impact upon student learning, the librarians utilized a mixed methods approach including surveys, focus groups, and interviews. We present results of the study along with the assessment plan we developed and future initiatives.

Audience: Some experience in the topic
Track: Assessment
Tags: value/impact, information literacy, outreach/engagement, student success

He Asked Me What!? - Using Shared Online Accounts as Training Tools for Distance Learning Librarians
Anne Marie Casey, Kelly Robinson, Kathleen Citro
Embry-Riddle Aeronautical University

Do you struggle to find ongoing training for librarians providing virtual reference? Then this program is for you! Come to learn about a free and easy training option that might be at the end of your fingertips. This presentation will outline the use of shared online reference tools to develop an ongoing training program for reference librarians.

Audience: Some experience in the topic
Track: Administration & Management
Tags: mentoring, reference

Hook, Line and Canvas: Launching a Professional Development Program to Help Librarians Navigate the Still and Stormy Waters of Online Teaching and Learning
Rebecca Bliquez, Lynn Deeken
Seattle University

In a sea of change, embrace being both a learner and a leader!  Librarians at a small liberal arts university created an internal professional development program when the broader institution moved strongly in the direction of developing online and hybrid course curricula. Our program focuses on librarian pedagogical and learning management system skills, creating resources for faculty and librarians, and strategic outreach and relationship building. Our multi-faceted approach is designed to proactively ready ourselves while also positioning librarians as collaborators with faculty as they too move into the waters of online/hybrid teaching.

Audience: Some experience in the topic
Track: Teaching & Learning
Tags: campus-wide initiatives, information literacy, learning management systems, outreach/engagement

Hunting and Gathering: Attempting to Assess Services to Distance Learning Students
Andrea Hebert, Louisiana State University

Join a newly-hired librarian on the hunt for information and data to assess her library's services to distance learners. Faced with taking over a position at a large academic library that lacked a dedicated staff member for two years, the librarian wanted to understand the current state of services. Hear about her encounters with unexpected problems and missing information and learn how she turned her obstacles into a plan for a more successful hunt in the future.

Audience: New to the topic
Track: Assessment
Tags: getting started

“If You Build It, Will They Come?” Piloting a Multi-Day Collaborative Research Workshop Within a Learning Management System
Robin Chin Roemer, Rebecca Greer
University of Washington

Research workshops are designed to help students develop skills that go beyond the scope of one-shot library sessions. However, with more students conducting research off-campus, online, and in the evening, workshops targeted towards complex skills and competencies are difficult to offer. But what if librarians were to design and deliver intensive workshops online?  By removing the constraints of time and space, librarians can bring active learning and collaboration to an environment that meets student demand. This paper describes one research library’s experience with the development, implementation, and assessment of a multi-day, asynchronous, online workshop, targeted at teaching “Effective Literature Review.”

Audience: Some experience in the topic
Track: Teaching & Learning
Tags: learning management systems, collaboration, innovation, outreach/engagement

In Their Own Voices: The Study Habits of Distance Education Students
Stefanie Buck, Oregon State University

What are our distance students REALLY doing when they study? What tools and resources do they use and what methods have they developed that help them succeed in the online world? Using ethnographic methods, this study reveals the hidden lives of distance learners. Nine undergraduate distance education students participated in a 10 week photo-elicitation project, taking pictures and screenshots of their learning environment and participating in 3 interviews, documenting their study habits, motivations, research strategies, pedagogical preferences and the barriers that they encountered as students in an online education program.

Audience: New to the topic
Track: Teaching & Learning
Tags: student success

Instructional Learning Objects in the Digital Classroom: Effectively Measuring Impact on Student Success 
Jacline Contrino, Ashford University

The presenter will discuss how a large, predominantly online university serving over 50,000 non-traditional students utilized its unique access to certain data points to measure the extent to which learning objects (LOs) embedded in the learning management system at the point of need had an impact on student’s research independence and academic success. The presentation will include the specific data-gathering methods used (including rubric analysis, reference statistics analysis, Google Analytics analysis, and anecdotal evidence), challenges to gathering needed data, the results of the assessment, and how those results were communicated to key institutional stakeholders.

Audience: Some experience in the topic
Track: Assessment
Tags: student success, instruction, learning management systems

Is Your Tutorial Pretty or Pretty Useless? Creating Effective Tutorials with the Principles of Multimedia Learning (handout)
Marcia Rapchak, Duquesne University

Do you want to create online tutorials that don’t just entertain, but actually increase learning? Mayer’s (2014) multimedia learning principles can help librarians to create tutorials that use research-based approaches for deeper learning. While we all want to create tutorials that are engaging and interesting, many of us use strategies in our online tutorials that can actually distract and overload learners. This session will show you what the research says about multimedia learning so that you can create better, more effective online tutorials.

Audience: Some experience in the topic
Track: Teaching & Learning
Tags: instructional design, multimedia development

Kicking ASSessment: Using Information Fluency Assessment to Expand Librarian Roles, Engage in High-Impact Practices, and Create Sustained Contact with Online Learners
Katherine Adams, Paula Wiley
Iowa Wesleyan University

Are you looking for a way to create sustained contact with online students? Are you interested in a new way to increase the perceived return on investment of your academic library? Would you like to collaborate on new and high-impact practices with your online faculty? Join us as we share our experience with using LiveText and information fluency assessment to accomplish all this and more!

Audience: New to the topic
Track: Assessment
Tags: information literacy, campus-wide initiatives, electronic resources, student success

Library Instruction for First Year Students Using a CMS Meta Course: Scalable and Customizable!
Megan Johnson, University of Arkansas at Little Rock

Move face-to face one-shot library instruction for First Year Seminar into an integrated, consistent online environment. The concept is a based on how sections of a chemistry course are automatically linked to an online lab section. Librarians and faculty collaborate on content and the course is customizable by section. Specialized content can also be created for individual sections. This model uses the University’s Course Management System (Moodle) to create a meta course with modular information literacy activities and assignments. Assessment is done in collaboration with FYS faculty and is tied to the university’s general education goals.  

Audience: New to the topic
Track: Teaching & Learning
Tags: learning management systems, collaboration, first-year experience, instruction

Long Distance Relationships: Assessing the Library Service Needs of Rural Students in eLearning Courses
Lorelei Sterling, Jennifer McKay, Christie Ericson
University of Alaska Anchorage 

“The scariest thing about distance is that you don’t know whether they’ll miss you or forget you.” Nicholas Sparks, The Notebook 

In states with limited road accessibility, rural students can feel isolated from library services. This presentation explores the creation, implementation, and results of an on-going longitudinal study assessing the library service needs of rural students in online courses. To align with recent changes in online pedagogies, including the Association of College and Research Libraries’ Standards for Distance Learning Library Services, this survey has been designed to help the library identify and improve services to enhance rural student success.

Audience: Some experience in the topic
Track: Assessment
Tags: student success, access, electronic resources, user experience 

Mapping Uncharted Territory: Launching an Online Embedded Librarian Program
Seth Allen, King University

Developing a strategy for embedding librarians in online courses can be challenging, but it is essential to demonstrate to accrediting agencies how libraries serve online students. A well-thought-out plan can be scalable and sustainable for rapidly growing online programs and can satisfy accreditation standards. This paper examines how one small, liberal arts college developed a plan of action for an online embedded librarian program, including both the conceptual and practical aspects of launching the program: aligning library instruction with course and program learning outcomes, brainstorming strategies for embedded library instruction, and communicating the value of such a program to online teaching faculty.

Audience: New to the topic
Track: Teaching & Learning
Tags: information literacy, instruction, type of library

My Website Reads at an 8th Grade Level: Why Using Plain Language Benefits Your Users (and You) (handout)
Danielle Skaggs, West Chester University

Have you been involved in usability testing or in crafting the user experience? Have you ever considered the Flesch Kincaid Grade Level of your web content, or had users complete a Cloze test with your web content? If that second question lost you, come to this session to find out 1) why you should think about your web content as part of the user experience; 2) ways to improve the readability of your web content; and 3) tips for prioritizing what content to rewrite.

Audience: New to the topic
Track: Assessment
Tags: user experience

Patron Driven Acquisition for eBooks in a Small Online Academic Library: Growing Pains and Assessing Gains
Dana Longley, SUNY Empire State College

How does a smaller, fully online academic library offer a wide and deep collection of academic-level ebooks to its distance learners in a sustainable and affordable way? This state university library, with a staff of four librarians, has used patron-driven e-book acquisitions since September 2013. Despite widespread publisher price increases, our PDA program continues to deliver quality content to users. This presentation will explore the e-book PDA model in the context of our implementation. This will include an in-depth analysis of usage data and costs, as well as impacts on course development, budget and ILL.

Audience: New to the topic
Track: Emerging Technologies
Tags: e-books, access, electronic resources, value/impact

PREP: Outreach to Online Learners Through Admissions (handout)
Preeti Gupton, National American University

Do the Admissions Staff at your institution really know what the librarians do, or how the Library can help them? Does your library actively try to build relationships with departments that aren’t focused on the academic mission of your university? Librarians and staff piloted a program working with the Admissions department to highlight library resources and services to incoming students. This presentation will describe the process of collaborating with Admissions and provide information on how we were able to increase library visibility and what we learned from the process.

Audience: Some experience in the topic
Track: Administration & Management
Tags: collaboration, outreach/engagement, student success

Removing the Road Block to Students' Success: In-Person or Online? Library Instructional Delivery Preferences of Satellite Students
Lizah Ismail, Limestone College

A challenge for many academic libraries servicing satellite students is to provide library instruction to students who chose in-person classroom instruction over online instruction. This institution conducted a survey of its satellite students to determine what their library instruction delivery preferences are, and what their comfort levels are regarding new technologies. In doing so, this study is also able to determine if age of the student has an impact. Results from the study revealed that, regardless of age or technology comfort levels, satellite students most preferred face-to-face library instruction but are not disinclined towards using various instruction delivery technologies.

Audience: Some experience in the topic
Track: Teaching & Learning
Tags: instruction, innovation, student success, user experience

Stats Don't Tell the Whole Story: Using Qualitative Data Analysis of Chat Reference Transcripts to Assess and Improve Services
Michael Mungin, James Madison University

Many students, instructors, and librarians alike have long enjoyed the convenience and efficiency of chat reference. But are chat reference users getting the short end of the stick when it comes to quality? Librarians often rely on usage statistics and anecdotal evidence as assessment tools, but what happens when years of chat reference transcripts are examined, evaluated, and coded? Do our aspirations for and perceptions of the service we provide match reality? Learn about the advantages and challenges of utilizing qualitative data analysis techniques to assess and improve your library chat service.

Audience: Some experience in the topic
Track: Assessment
Tags: reference, type of library

Translating Information Literacy: Online Library Support for ESL Students
Emmett Lombard, Gannon University

Facilitating information literacy can be challenging, but ESL students often need additional support, especially in distance learning environments. This paper describes their struggles, and provides tips to help them succeed.

Audience: New to the topic
Track: Teaching & Learning
Tags: instruction, information literacy, learning management systems, user experience

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